Introduction
At Coucou Toi, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping timelines, delivery methods, and associated charges.
By placing an order through our website, you agree to the terms described in this Shipping Policy.
Order Processing Time
All orders are processed within 5 to 10 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been processed and dispatched, you will receive a confirmation message along with tracking details, where available.
Please note that processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.
Shipping Locations
We currently offer shipping within Pakistan. At this time, we do not provide international shipping. We may expand our delivery services in the future.
Customers are responsible for providing accurate shipping information. Coucou Toi will not be held responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Delivery Time
Delivery times may vary depending on your location. Generally, orders are delivered within 5 to 10 business days after dispatch.
Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions, or logistical issues.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the total value of your order.
From time to time, we may offer free shipping promotions. In such cases, delivery costs are covered by us; however, if a return is initiated, standard shipping charges may be deducted from the refund as outlined in our Refund Policy.
Order Tracking
Once your order has been shipped, you may receive tracking information via email or WhatsApp, depending on the contact details you provided.
Tracking availability depends on the courier service used. Customers are encouraged to monitor their shipment status regularly.
Delays and Delivery Issues
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including courier service disruptions or high demand periods.
Coucou Toi is not liable for delays caused by third-party courier companies. However, we will make reasonable efforts to assist you in tracking your order and resolving delivery issues.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to the recipient’s unavailability or incorrect address details, the courier service may attempt redelivery or return the package to us.
In such cases, additional shipping charges may apply for re-dispatching the order.
Damaged or Missing Packages
If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery. Please provide clear photographic evidence of the issue so that we can investigate and resolve the matter promptly.
Failure to report such issues within the specified timeframe may result in the claim being declined.
Order Confirmation and Responsibility
Once an order has been placed and confirmed, it is the customer’s responsibility to ensure that all provided information, including shipping details and contact information, is accurate.
Coucou Toi reserves the right to cancel or delay orders if there is suspicion of fraudulent activity or incorrect information.
Contact Information
For any questions or concerns regarding shipping, you may contact us at:
📱 WhatsApp: +92 304 2454466
📧 Email: [Your Email Address]
🌍 Website: https://coucoutoibyarona.com
📍 Location: [Your City, Country]