Overview
At Coucou Toi, we are dedicated to delivering premium-quality fragrances and ensuring a satisfying shopping experience for our customers. We take great care in packaging and handling our products so that they reach you in perfect condition. We understand that there may be circumstances where a return, exchange, or refund is necessary.
This Refund and Return Policy outlines the terms and conditions governing such requests. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms set forth in this policy.
Eligibility for Returns
We accept returns within 15 days from the date of delivery, subject to the following conditions:
In order to be eligible for a return, the product must be in its original condition, including its original packaging, box, and any accompanying materials. The item must not be damaged, altered, or tampered with in any way.
Due to the nature of perfume products and to maintain hygiene and product integrity, we apply a strict usage condition. The liquid level in the returned perfume bottle must not be reduced by more than 5 milliliters (5ml) from its original level. Any product that shows excessive use beyond this limit will not qualify for a return or refund.
We reserve the right to inspect all returned items and determine their eligibility based on the above conditions
Non-Returnable and Non-Refundable Items
Certain products are not eligible for return or refund under any circumstances. These include perfume samples, as well as products purchased during sale events, promotional offers, or at discounted prices.
Any item returned without its original packaging, or any product that has been damaged due to improper handling by the customer, will not be accepted. Products that show clear signs of excessive use or tampering will also be rejected.
Return Authorization and Procedure
All return requests must be initiated by contacting us prior to sending the product back. Customers are required to provide relevant details of their order along with the reason for the return request.
You may contact us using the following details:
📱 WhatsApp: +92 304 2454466
📧 Email: [Your Email Address]
Once your request has been reviewed and approved, you will be provided with detailed instructions for returning the product.
Customers are responsible for ensuring that the returned item is securely packaged and shipped using a reliable and traceable courier service. Coucou Toi will not be held responsible for any loss or damage that occurs during the return shipping process.
Shipping Charges and Deductions
All delivery charges are non-refundable. In cases where an order was shipped with a free delivery offer, a standard delivery fee of Rs. 250 will be deducted from the refund amount to cover shipping costs.
Customers are responsible for the cost of returning the product unless the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item.
Inspection and Refund Processing
Once the returned product is received, it will undergo a thorough inspection to ensure compliance with the return conditions stated in this policy.
If the return is approved, the refund will be processed within seven (7) working days from the date of inspection. Refunds will be issued through the original payment method wherever possible.
Please note that the time required for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.
Damaged, Defective, or Incorrect Products
In the event that you receive a product that is damaged, defective, or incorrect, you are required to notify us within 48 hours of delivery. Your request must include clear photographic evidence showing the condition of the product and packaging.
Upon verification, we will arrange for a replacement or issue a full refund at no additional cost to you. Failure to report such issues within the specified time frame may result in the request being declined.
Order Cancellation
Orders may only be cancelled if they have not yet been processed or dispatched. Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.
Exchanges
We offer exchanges only in cases where the product received is defective, damaged, or incorrect. Exchange requests must follow the same reporting and verification process as returns.
All exchanges are subject to product availability. If the requested replacement product is not available, a refund may be issued instead.
Limitation of Liability
Coucou Toi reserves the right to refuse any return or refund request that does not comply with the terms of this policy. We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.
Need help?
If you have any questions, concerns, or requests regarding this Refund and Return Policy, you may contact us at:
📱 WhatsApp: +92 304 2454466
📧 Email: [Your Email Address]
🌍 Website: https://coucoutoibyarona.com
📍 Location: [Your City, Country]